What Does a Total Restoration Company Do?
A total restoration services company provides complete care to both residential and commercial properties after a disaster. From water damage and fire damage to mold and biohazard, total restoration companies can tackle any job.
CTR restores a property to its pre-loss condition from the initial assessment to thorough cleaning until property restoration. A total restoration company will even work with your insurance company on your behalf.
What is the Difference Between Mitigation and Restoration?
Mitigation prevents further damage and losses. Restoration is the process of replacing the damage. Both are major components of returning your property to its pre-loss condition. Learn more about restoration services from CTR.
How Long Does Fire and Water Restoration Take?
There are many factors that come into play when restoring fire or water damage, which makes it difficult to predict how long it will take to complete. Your CTR technician will be able to provide you with an estimate and different phases of your restoration project.
How Does the Fire Restoration Process Work?
Below are the steps a fire restoration company will take when returning your property back to its pre-loss condition:
- Damage assessment and remediation plan development.
- Isolation of affected areas.
- Removal of any water, smoke, and soot using air scrubbers and air movers.
- Proper corrosion mitigation.
- Mold and mildew cleanup.
- Sanitizing and cleaning affected areas.
- Repairing and restoring the damage.
Our restoration process is not complete until we have received your complete satisfaction.
How Does the Water Restoration Process Work?
During the water damage restoration process, we will follow these steps to ensure your property is fully restored.
- Containment of affected areas and properly marking the damage.
- Removal of affected furniture or belongings and properly inventorying them.
- Removal of affected building materials.
- Placement of professional drying equipment in affected areas.
- Regular drying checks until dry conditions are met.
- Replacement or restoration of any affected materials.
We finish the process by ensuring your satisfaction and you are able to return to your property.
Do I Need to Be Home During the Restoration Process?
For all restoration work, we will do our best to ensure you can go about your daily routine with little interference from us. As long as we can access it when you are gone (via key or lockbox), you don’t need to be present.
You may want to move out of your property during the process if there are safety concerns, if the damage is bad enough, or if the noise from the restoration process disrupts you.
Do My Belongings Need to Be Removed?
It depends on the scope of the work being done. If your belongings don’t need to be cleaned, we’ll take appropriate measures to protect them. Any construction-related dust will be cleaned post-construction.
If your belongings need to be removed, we will let you know ahead of time and they will be stored safely in one of our secured and climate-controlled warehouses.
How Do You Dry Out a Flooded House?
We use air movers and dehumidifiers to dry out flooded homes. Water can be absorbed into the drywall, baseboards, and subflooring. The most effective way to dry these surfaces is high-velocity air movers, which accelerate the release of water into the air. The dehumidifiers then remove this moisture and create optimal conditions for efficient drying.
How Long Does It Take to Dry Out a House After a Flood?
While your carpet may feel dry to the touch, padding and subfloors may still be wet. We will continuously monitor the drying process to determine when it will be complete. There is no set schedule for determining how long each property takes to dry, but it generally takes between 3 and 5 days or more, depending on the weather conditions.
The amount of time it will take to dry depends on a few factors, including:
- The flood’s location
- The duration
- The source of the water
- The types of materials affected
- The weather conditions
- How quickly emergency services started
Proper testing using our specialized equipment can determine if your property is completely dry.
How Can I Spot Mold in a Crawl Space?
Mold growing in your crawl space can usually be spotted by looking for one of these signs:
- Water stains on your baseboards
- Musty smells
- Warped floors
- Visible black or green spots on walls
Anywhere a water leak occurred is a prime spot for mold growth, and a mold test can help identify any development.
Can I Remediate Mold Myself?
Experts recommend using a professional remediation company when mold is detected. Remediation professionals are specifically trained to treat mold-affected areas. Professionals can also avoid cross-contamination and have access to advanced commercial-grade equipment and moisture extracting technology to ensure mold does not return.
How Do I Know If My Property Has Wind or Storm Damage?
Wind or storm damage can result in flooding, missing shingles or roof tiles, or blown-out windows. Call CTR for a free inspection if you suspect your property has suffered from wind or storm damage.
What Does Pre-Loss Condition Mean?
When we say we will return your property to its pre-loss condition, that means we are responsible for returning your property to how it was before the damage occurred. Any damage that existed prior to your loss will not be included in our repairs.
If you would like any additional renovations done, we can provide you with an estimate for any additional projects, or non-insured work, at your request.
What Work is Not Covered By Insurance?
Any additional renovation project not related to the scope of your loss is called non-insured work, and will not be covered by insurance. We can provide an estimate for non-insured work, and if we take on the project will require separate authorization and payment. Any non-insured work that delays the completion of insured work must be discussed with your insurance adjuster and your CTR Project Manager.
Do I Need a Permit?
If a permit is required for any reconstruction work, your CTR Project Manager will take out the appropriate permit(s) on your behalf. In this case, permit fees are included in your estimate and may be covered by your insurance company.
