Mission Statement

Cleanup & Total Restorations mission is to serve people in their time of need with compassion and integrity, through communication and outstanding service.

About Us

Cleanup & Total Restoration focuses on communication and compassion, from our owner to our receptionist and all the individuals in between, we strive daily to deliver our mission to serve people in their time of need with compassion, thorough communication, and quality service. Each team member has been selected because they have a desire to help others.

As a restoration contractor, it is our responsibility to service customers’ needs with compassion, courtesy, and professionalism. This desire to serve is at the core of our business strategy. We continually train and develop our staff so that we can respond quickly, with skill, and the utmost professionalism when a client is in a state of distress. As a full-service restoration company, we own the job from the start until the finish, which means we can perform the mitigation, construction, and personal property restoration on every job. To ensure our efficiency on the job, we have developed our own cloud-based process management software to track, monitor, manage, and report at every stage of the project.

As the largest independent and privately owned restoration company in Idaho, we proudly and strongly support Buy Idaho. We have five strategically placed locations to support the communities of Idaho, Eastern Oregon, and Spokane Washington. All regional managers are natives of the areas they manage. It is our policy to promote from within and develop individuals to achieve their potential. As a company, we are committed to doing our part to elevate the quality of life through ethical business practices and community service.

Core Values

Serving People- Serving people in their time of need with compassion for the unexpected and disruptive event that occurred in their life. Reassuring customers that we are there to serve them and help them through this stressful time. Our customer’s need to know that even though we deal with disasters every day, we are sympathetic to the fact that these circumstances are unique and uncertain to them.

Communication- Daily, convenient and thorough communication with our customers, insurance representatives, referral sources and other people connected to the project.

Quality Service- Provide our customers with timely and quality services on each and every project.

Integrity- Serving our customers and the insurance industry with integrity by: (1) Showing courtesy and compassion to our customers during an unexpected loss through ethical business and marketing practices; and (2) Respect the necessary and agreed upon scope of work to return the property to its pre-loss condition along with fair and competitive pricing in accordance with the community and insurance industry pricing standards.

Corporate Stewardship- To embrace our responsibility as a business in our local community by (1) Promoting and engaging in ethical business practices; (2) Supporting and participating in organizations that elevate the quality of life in our community; and (3) Continually enhancing our business and improving our business model to deliver more value to our customers and community.