What about sewage contamination?

Hard, nonporous-surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials, such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected should be removed during the emergency service visit.

2018-12-18T15:32:15-06:00December 18th, 2018||

What will it cost to run the equipment?

Based on average electrical rates, it may cost about $1 per day per piece of drying equipment to operate. Actual costs can vary depending on current rates from your local electricity provider.

2018-12-18T15:30:46-06:00December 18th, 2018||

Who is responsible for monitoring the drying equipment?

Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off.

2018-12-18T15:19:29-06:00December 18th, 2018||

Why are air movers and dehumidifiers used?

When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. It is important not to turn off or move drying equipment without first contacting CTR.

2018-12-18T15:17:04-06:00December 18th, 2018||

What about my wet area rugs?

Rugs are taken to our facility for special care. They need to be dried carefully to minimize bleeding of colors and discoloration. Your rugs will be dried, cleaned and returned.

2018-12-18T15:14:35-06:00December 18th, 2018||

How will you match my carpet pad?

A sample of your pad is brought to our office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, thickness, and density. A similar pad may differ in color based upon the time it was manufactured.

2018-12-18T15:06:46-06:00December 18th, 2018||

Why did the technician leave wet carpet on my stairs?

Carpet on the stairs is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, is dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If the carpet left on the stairs is unsalvageable, it will be removed when the new carpet is installed.

2018-12-18T15:05:00-06:00December 18th, 2018||

Can my carpet be restored or will it have to be replaced?

A few reasons your carpet may not be salvageable: Delamination (occurs when the backing separates from the carpet fiber) Loss of adhesion (may be caused by prolonged exposure to water or the age of the carpet) Permanent Stains The condition of flooring under the carpet (if carpet covers wood flooring, it may need to be removed to salvage the wood flooring) Sewage contamination

2018-12-18T14:58:36-06:00December 18th, 2018||
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