General

Do you do graffiti removal?

Yes, we can secured and repair your property and completely remove graffiti vandalism with no damage to your property. The CTR team has the tools and technology to clean and restore your property to its original state.

2018-12-20T09:27:01-06:00December 20th, 2018|

What about work that is not covered by insurance?

Any renovation project unrelated to your loss is considered non-insured work. At your request, CTR will provide a separate estimate for a non-insured renovation project, and we will require separate authorization and payment terms. If non-insured work will delay the completion of an insured portion, then the situation must be discussed with your Insurance Adjuster and the CTR Project Manager.

2019-01-11T11:23:18-06:00December 19th, 2018|

What does pre-loss condition mean?

CTR is responsible for returning your home to how it was before the damage occurred, or its pre-loss condition. We use materials of like kind and quality. There may be some damage that existed prior to your loss. Therefore, these damages have not been included in the scope of repairs. At your request, CTR will provide you with an estimate for any additional renovation projects, also called non-insured work.

2018-12-19T14:42:04-06:00December 19th, 2018|

Are you bonded/licensed/insured?

All of our teamsĀ are licensed, bonded and insured. You can trust that anyone entering your home from our team will be trained, trustworthy, courteous and compassionate.

2018-12-18T18:25:27-06:00December 18th, 2018|

Who is responsible for paying for any restoration service?

Ultimately you, the property owner, are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, CTR generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full.

2018-12-18T17:58:35-06:00December 18th, 2018|
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