Some high-value items require restoration by a specialist. Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.
Yes, with advance notice we can schedule time for a technician to meet with you and provide access to your requested items. A service charge may apply.
Depending on the source, nature, and extent of the fire, it may be best to remove all belongings to a secure facility for cleaning, storage and to make room for restoration or construction. CTR will work with you and your insurance claims representative to manage this process. CTR uses a state of equipment that tags and keeps track of all your items.
There are some items that may require general contractors such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets, post-construction cleanup, etc. CTR is a full-service restoration company and we will handle all the contractors that will be working to restore your property.
This is ultimately your decision. Some things you may want to consider are safety concerns, how bad is the damage, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility company, cable company, etc., temporary suspension of services.
We recommend you make a list of items (including food items) deemed nonrestorable. Make a copy for your insurance company and keep one for yourself.
Cash Medications Valuable Jewelry Checkbooks Personal Documents Valuable Paintings Flammables Pets Weapons/Ammunition Gasoline Cans Stamp/Coin Collections
We recommend that you not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.
Occupant and worker safety is the top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation of safe operation. Electrical power may be turned off and kept off until evaluation by a licensed electrician.
We suggest that you do not attempt any “do-it-yourself” cleaning methods. It is important to be using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained CTR technicians give you the best chance for complete restoration of your belongings.