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Cleanup and Restoration Management Testimonials.
Entries 1-10 of 57
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Wednesday, August 31, 2016

"CTR was very responsive, from coming out right away to assess the damage to checking on the drying status each day. Their initial review was very thorough (the other company we quoted didn't even go in the crawl space to assess additional damage) and recommendations were made to remedy the situation. Each person that came over was friendly." - Kelly Thiel

Posted by cheri at 8/31/2016 10:51:00 PM
Thursday, August 25, 2016

"Our family went on an extended vacation in mid July only to come home the first week in August to a flooded crawl space. I contacted CTR that same evening and had a guy named Nick come out that night to start the process of clearing out the water. Nick was very professional and personable throughout the process. We had a small hiccup with a failed sub pump but Nick made a run to the shop around midnight to get another one to start the drying out process of our crawl space, he was very apologetic about the equipment issue and remained very professional. After a couple days Nick and his coworker, Dave (who was also great) got everything to a point to hand it off to the CTR manager/estimator, Jim Grindall. Jim and his son Rob came out and walked my wife and I through the process and what to expect, it was very helpful and appreciated considering how stressful the situation had been on us. Both Jim and his son Rob were very professional and attentive to our families needs, they were great with communication, anytime I called or texted they either answered or got back to me within the hour, great customer service. In a tough situation we had a great team of experts that really helped get us through the process, I would recommend this company to anyone, if you get Jim Grindall as your estimator he is a pleasure to work with." - Tom Blanchard

Posted by cheri at 8/25/2016 4:27:00 PM
Monday, August 15, 2016

"I was routed to CTR via an insurance claim and I am glad I was. Beau coordinated with me and I always felt like I was in the loop, appraised of important timelines, and aware of the overall status of the project. The work was completed in a timely manner and it looks great. All debris was removed from my home and I was left with a great looking new roof. Very satisfied." - Colin Washburn

Posted by cheri at 8/15/2016 4:55:00 PM
Thursday, August 11, 2016

"My experience with CTR was fabulous! Beau Leeper and his crew were amazing. They were extremely thorough and kept the work area very clean. Not only did they respect my home but they also respected my position as a single mom and were sure to be up front and honest with me in regards to any related costs to the flood, no surprises. There were times were I was very anxious or nervous about something and I would call and Beau would be here in a matter of minutes with the answer or explanation to ease my concerns. He went out of his way on several occasions to be sure he could be here when I was available. This experience was completely different then the experience I had with one of the local competitors who made me feel very unimportant and that I was small income compared to the other jobs they had going on. CTR was absolutely top notch and I would call them again, though hopefully I don't need to, and I would recommend them to any friend or family member......I actually already have! Thank you again CTR for the wonderful experience! " - Shanda Fortenberry

Posted by cheri at 8/11/2016 4:59:00 PM

"Very good communication. CTR made a very stressful situation (garage fire), much more manageable. very professional and timely. I would recommend them to anyone who has a large and otherwise overwhelming problem that needs done." - Phillip Vincent

Posted by cheri at 8/11/2016 4:30:00 PM
Monday, August 8, 2016

"Our experience with CTR was awesome! Our house flooded.....we weren't sure what to do so we called CTR. They were there the next morning reassuring us that it was "fixable" and led us step by step through the process. They took the time to make sure they didn't damage anything further or that was unnecessary. They got the job done in a timely/professional manner and followed up......very pleased. We would highly recommend them." - K Day

Posted by cheri at 8/8/2016 4:35:00 PM
Friday, August 5, 2016

"We were in the process of selling our house when an inspector found mold in the attic. We panicked as we have heard plenty of horror stories about mold remediation. We asked for several companies to give us a cost estimate and CTR was the first to respond and offered a free estimate. Even after having to crawl through a vaulted ceiling on a hot day. They had a good estimate and we went with them to get the repairs done (remove mold and stains from attic). We wanted to blow in the insulation ourselves and they worked with us to help keep the costs down as we were trying to avoid going with an insurance claim. In hind sight, I probably should have had them do it as blowing in over a vaulted ceiling was not as easy as I thought and I had plenty of other projects to complete. They were professional and very nice. In the end they had three visits and all the stains/mold were gone. I would recommend them and use them again!" - Aaron Ayers

Posted by cheri at 8/5/2016 4:51:00 PM

"CTR quickly rushed out to one of my vacant listings with a toilet leak and dried it out quickly enough to save thousands of dollars of hardwood floors and quickly got it put back together and we sold it a week later. I have used them a few times and they have always been great to work with." - Kirk Hessing

Posted by cheri at 8/5/2016 4:32:00 PM
Thursday, July 21, 2016

"Had wonderful experience with this organization. They were prompt, thorough, polite and my basement looks better than ever." - Dorothy Hoeltzer

Posted by cheri at 7/21/2016 10:55:00 PM
Thursday, July 14, 2016

"I recently used CTR after my crawl space flooded. They were able to respond the same day I called (within less than a couple hours). When Beau came out, he walked me through the issues that needed to be addressed in my crawl space and what that would entail. I received a detailed estimate within the same day and was able to begin the cleanup process the next day. The work was done thoroughly and in a timely manner. Beau, as well as the other staff members that I dealt with were all extremely professional, responsive, and courteous. I would highly recommend CTR to friends, family and acquaintances." - Amanda Walund

Posted by cheri at 7/14/2016 10:58:00 PM
Entries 1-10 of 57
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