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Saturday, December 09, 2017

"This was my fist time working with CTR, however, not my first time dealing with restoration companies. A little backstory - the first time we dealt with water damage in our home (due to pipe leak in 2013) we used a different restoration company that was recommended by our insurance company. It was full of delays, prices changes, illegal purchases, and unnecessary damages. That experience left us very distrusting of the entire industry. Fast-forward to 2017, when our roof leaked this past summer. We again filed an insurance claim. I was very clear who I didn't want to help with my house. And I was ready to sub-contract out the work myself as I did not want to deal with that headache again. However, the insurance officer talked me into at least getting a quote from a different restoration company before making up my mind. Boy, am I glad I did. CTR did a stand-up job. They came out that day. They were prepared with the necessary tools needed for water mitigation and began work immediately. When I had questions, they answered. When I needed to talk to the project manager he always either answered his phone when I called or got back to me within 20 mins. If I asked for an expense report, they gave it to me without reservation. If I wasn't okay with how something was going, they made it right without complaint. They were very clear about the timeline. When there were foreseeable delays, I was notified and kept apprised of the situation. They were also polite and professional. They respected my work and family schedule. If you want a professional job done right the first time with honest workers and good lines of communication, I would highly recommend CTR". - Sheri Giles, Mountain Home, Idaho 

Posted by cheri at 12/9/2017 11:08:00 AM
Wednesday, August 23, 2017

"We had a water line break under our house, they were called in to clean up the mess and dry out the area. They showed up when they said they would and promptly completed the job. They did very good work and the guys worked very hard to get the job done." - Kathy Domenichelli, Spokane, WA

Posted by cheri at 8/23/2017 10:32:00 AM
Tuesday, August 22, 2017

"CTR did an excellent job replacing our roof after the previous company who did it a year ago did not warranty their work or even try to fix it. I could not be happier with the work that was preformed. The CTR crew was professional, quick and efficient. They even did a great job picking up all the debris after the wind destroyed the roof; in addition, they left nothing behind when the work was complete. It only took the crew 2 days to complete our roof. The professionals even came by to the house to review the work after it was complete and let us signed the efficient tablet instead of a bunch of paper documents. I would recommend this company to anyone who needs roof repair or a complete roof replacement. I have attached a picture of the crew on day one of the roof repair. It looks amazing!" - Kimberly Bierschawale, Mountain Home, ID

Posted by cheri at 8/22/2017 10:23:00 AM
Friday, August 18, 2017

"Thank you for doing an amazing job. After a long winter we realized that one of our pipes leading to the house had broken. CTR contacted me within the hour after I contacted our insurance company. They started the "drying out" process that day. What looked like a huge mess was taken care of in a few days. Everyone of their restoration experts knew what to do to get the job done and done right." - Tammy Combs, Spokane, WA

Posted by cheri at 8/18/2017 10:28:00 AM
Thursday, June 22, 2017

"This is the 3rd time I have used CTR for damage at my home and they again were outstanding both in response time and professional work. Brian Ballard responded and completed the roof portion of the service and Jason did the interior finish. Both were very good doing professional work and not being satisfied with anything less than the best. I will definitely use them again. I have used other restoration services in the area and there is really no comparison with CTR being head and shoulders above the others I have used." - Gary McCall Burley, Idaho

Posted by cheri at 6/22/2017 1:44:00 PM
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